FAQ: Frequently Asked Questions
Got questions? We've got answers. If you don't find what you're looking for here, reach out to us at our contact page β we're always happy to help.
πΏ About Our Kokedamas
What is a kokedama?
A kokedama (θη) is a Japanese art form where a plant's roots are wrapped in a ball of soil and covered in moss. The word literally means "moss ball." Each MORI kokedama is handmade with care β a living sculpture that brings calm, natural beauty into any space.
Are your kokedamas handmade?
Yes, every single one. No two kokedamas are exactly alike. Each is shaped, wrapped, and tied by hand in small batches, which means yours is genuinely one of a kind.
What plants do you use?
We work with a curated selection of indoor plants suited to the kokedama format β including ferns, pothos, peace lilies, ficus, and more. Each product listing tells you exactly which plant is inside. Seasonal availability may vary.
Do they come with a pot or tray?
Kokedamas are designed to be displayed without a traditional pot. They can be placed on a small dish or even a portuguese tile (not included), or hung from twine as a hanging display.Β
π¦ Orders & Shipping
How long does shipping take?
Orders are typically prepared within 2β3 business days. Delivery time depends on your location β standard shipping usually takes 3β7 business days. You'll receive a tracking link as soon as your order ships. Visit our Shipping page for full details.
Do you ship internationally?
Currently we ship within Portugal and Spain We're working on expanding internationally β sign up to our newsletter to be the first to know when we do.
Can I track my order?
Yes. Once your order is dispatched, you'll receive an email with a tracking number. You can also log into your account to check order status at any time.
What if my plant arrives damaged?
We package our kokedamas with great care, but occasionally things happen in transit. If your plant arrives damaged, please photograph it within 24 hours of delivery and contact us right away at our contact page. We'll make it right.
π³ Payments & Pricing
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as PayPal and Shop Pay. All transactions are secure and encrypted.
Can I use a discount code?
Yes β enter your discount code at checkout in the "Gift card or discount code" field. Only one discount code can be applied per order.
Do you offer gift wrapping?
Yes! At checkout you can add a handwritten gift message. Our kokedamas are also packaged beautifully by default β they make wonderful gifts straight out of the box.
π Returns & Exchanges
What is your return policy?
Because our kokedamas are living plants, we cannot accept returns due to change of mind. However, if your plant arrives in poor condition or there's an issue with your order, please contact us within 24 hours of delivery. See our full Returns Policy.
My plant isn't looking well β what should I do?
First, check our Care Hub β most common issues (yellowing leaves, wilting, moss discolouration) are addressed there. If you're still concerned, reach out to us directly. We genuinely want your plant to thrive.
π± Plant Care
How do I water a kokedama?
Kokedamas are watered by submersion, not pouring. Fill a bowl with room-temperature water and submerge the kokedama for 15β20 minutes. Remove, drain well, and return to its spot. Visit ourΒ Care Hub for the full watering guide.
How much light does a kokedama need?
It depends on the plant inside. Most of our kokedamas prefer bright, indirect light β away from harsh direct sun. Each product listing includes specific light requirements. Our Care Instructions page also covers light needs by plant type.
Can I repot my kokedama?
Yes β as your plant grows, you may want to refresh the soil or expand kokedama.
Still have questions?
We'd love to hear from you. Head to our Contact page and we'll get back to you as soon as we can β usually within one business day.