Privacy Policy

MORI respects your privacy. This policy explains what data we collect, how we use it, and what your rights are.

By using this website or placing an order, you agree to the terms described in this document.

Who we are

MORI Kokedama
Website: moriplants.com
Email: hello@moriplants.com
Portugal

What data we collect

Data you provide directly:

  • Name and address (for order processing and shipping)
  • Email address (for order confirmations and communications)
  • Phone number (if provided, for delivery contact)
  • Messages you send us through the contact form

Data collected automatically:

  • Browsing information (pages visited, time on site)
  • IP address and device type
  • Cookies and similar technologies (see Cookies section)

How we use your data

  • Process and ship your orders
  • Communicate about order status or support queries
  • Improve the website experience
  • Comply with legal and tax obligations
  • Send marketing communications, if you have given consent

Legal basis (GDPR)

The processing of your data has the following legal bases:

  • Contract performance — to process orders and deliveries
  • Legal obligation — to comply with tax and legal requirements
  • Legitimate interest — to improve our services
  • Consent — for marketing communications (you can withdraw at any time)

Data sharing

We do not sell your data. We share only with:

  • Shopify — e-commerce platform (order and payment processing)
  • Carriers — for order delivery (name and address only)
  • Payment processors — for secure transactions (we do not have access to card data)

Data retention

  • Order data: 10 years (fiscal obligation in Portugal)
  • Marketing data: until you unsubscribe
  • Browsing data: as set out in the cookie policy

Your rights

Under GDPR, you have the right to:

  • Access — know what data we hold about you
  • Rectification — correct inaccurate data
  • Erasure — request deletion of your data
  • Portability — receive your data in a readable format
  • Objection — object to processing for marketing purposes
  • Restriction — limit the use of your data in certain circumstances

To exercise your rights, contact us at hello@moriplants.com. We respond within 30 days.

You also have the right to lodge a complaint with the CNPD (Portuguese Data Protection Authority).

Security

Our website uses SSL encryption. Payments are processed by Shopify Payments, which is PCI DSS certified. We do not store credit card data.